Care Coordination

How can I get help coordinating my health care?

As part of your Health Alliance health plan, you get access to comprehensive health and wellness resources, programs, perks and offerings. Health Alliance calls this Hally® health.

One of the most powerful offerings is care coordination services from Hally health. Care coordinators are a complimentary resource that’s part of the Carle Health employee health plan. Using a care coordinator, you have one go-to person who can answer your questions and help you get the most out of your health insurance coverage. Care coordinators are available to help any family member who is covered under your health plan.

Care coordinators can help you:
  • Make the most of your benefits and save money.
  • Understand and manage illness and recovery.
  • Coordinate your care when you have complicated health conditions.
  • Care for yourself to prevent illness and hospital stays.
  • Find great tools and resources to help you on your wellness journey.
Care coordination may be helpful if you or a covered family member:
  • Have a new or ongoing health condition.
  • Need help with diabetes, high blood pressure, chronic obstructive pulmonary disease (COPD), congestive heart failure or other chronic conditions.
  • Want support with complex or complicated conditions.
  • Need specialty care.

To get started or get more information, call the number on the back of your health plan ID card or (800) 851-3379 (TTY 711).

Watch this video to learn more about care coordination and how it can help you.

Check out these videos to learn more about the different types of care coordination:
  • Behavioral Health Care Coordination - Hally behavioral health care coordinators work with you, and your doctors and therapists. Together, they’ll help you find the right treatment, reach your goals and live a healthier, happier life.
  • Specialty Care Coordination - Hally specialty care coordinators are nurses and social workers who are clinical experts in specific disease areas to provide support for members experiencing transplant, oncology, end stage renal disease and other diagnoses.

More information about Hally and the team’s services can be found here.